Charlie Morningstar/History

Past
Charlie was born in Hell to Lucifer Morningstar and Lilith, the rulers of the realm. Growing up, Charlie tried to see the good in her home and people, despite witnessing the atrocities of the sinners and their victimization during the annual Extermination.

During junior high school, Charlie went through an emo phase.

At some point in her early life, Charlie would become acquainted with the von Eldritch family due to her family's connections in Hell. Charlie would be put off by Helsa's attitude and the two would eventually become bitter rivals. Charlie was also in a relationship with Helsa's brother Seviathan at some point, but for unknown reasons they broke things off.

At some point of time, Charlie discovered the heavily injured Vaggie in an alleyway in the aftermath of an Extermination. Charlie bandaged Vaggie's missing eye and the two became friends; this would eventually lead to a romantic relationship forming between them.

Some time before the pilot Charlie decided to open up the Happy Hotel in order to rehabilitate sinners as an alternative method toward overpopulation.

"Dirty Healings" comic
Two weeks prior to the pilot, Charlie and Vaggie try to find someone who would be willing to become the first resident of the Hotel.

After spending some time searching, they came across Angel Dust prostituting himself on the streets. Charlie pays him to listen to their offer and she is quite excited when Angel agrees to go with them and become the Hotel's first tenant.

Hazbin Hotel pilot
After the most recent extermination, Charlie and Vaggie go to introduce the Happy Hotel on Katie Killjoy's news show to the viewers and all of Hell, and despite her promise to Vaggie, Charlie conveys her idea via singing. Her efforts backfire when everyone present laughs at the idea of rehabilitating a demon in Hell; furthermore, both Charlie and Vaggie are informed that their tenant, Angel Dust, is currently part of a turf war with Cherri Bomb against Sir Pentious. Charlie becomes angered by Katie's belittling and mocking of her and the two get into a fight that is broadcast on-air; the resulting fight destroys much of the studio and during the chaos, Charlie sets Katie's co-host, Tom Trench, on fire.

Afterwards, Charlie and Vaggie ride back to the Hotel, Charlie sadly looks out the window and listens to both Vaggie and Angel yelling at each other over what happened. She eventually speaks up and tells Angel that what he did was wrong.

Charlie tries to maintain a positive outlook that there still is a chance it could work, but after trying to call her mother, she begins crying at the realization that her endeavors and dreams might be pointless after all; she tells her mother in a voicemail that she has no idea on how to make her idea work and worried her father could be right about her.

As Charlie glumly thinks about what to do next, she hears a knock at the door. Opening it, Charlie is both surprised and horrified to see Alastor, one of the Overlords of Hell, standing there. Despite panicking and asking Vaggie what to do, Charlie allows the demon to speak and is taken aback when he offers his assistance in running the Hotel. Knowing of Alastor's status as the infamous Radio Demon, Charlie doesn't believe him and asks why he would want to help her and is told he was simply bored, thinking the idea of a rehabilitated demon was nonsensical yet entertaining at the same time.

Charlie thinks it over and is reminded by Vaggie that making any type of deal with Alastor would be a grave mistake. Charlie uses her position and family name to get Alastor to work for her but allows him to work as long as he desires at the Hotel. Upon seeing him bring in Niffty and Husk as employees, Charlie is immediately impressed with the changes Alastor had made and begins seeing this as a new start for the Hotel.

After hearing an explosion outside the hotel, Charlie and the others watch in terror as Alastor uses his powers to effortlessly destroy the ship and laser Sir Pentious was using.

"Overture"
After reassuring her mother that Charlie will fulfill her dreams, she is startled by Vaggie, who was standing behind her on another side of the room. As a way to calm herself down following the Extermination, Charlie reads to herself the tale of her parents and the creation of Hell.

Complimenting Charlie's theatrics, Vaggie asks Charlie if she had heard from her mother recently, to which Charlie says no, and that Lilith has assumedly spent the past seven years too busy to answer Charlie's calls. Knowing that the Kingdom of Hell was something her mother deeply cared about, Charlie is determined to rule over it well, which Vaggie sees as easier knowing that the two of them are together and that Charlie is not alone.

Charlie hopes that the hotel is the right solution for the betterment of Hell, reassured by Vaggie who restates her faith in the dream. She then informs Charlie that Alastor made something downstairs for the hotel for the two of them to see. Before leaving, Charlie is spooked and visibly upset by the sounds of the Extermination Clock chimes and alarm sounds outside her window. Alastor then presents Charlie and Vaggie with the commercial he created for the hotel, one in which neither its purpose nor its good-will are well-communicated, much to their chagrin. Charlie is portrayed by Alastor to be working through her daddy issues vicariously through the hotel by redeeming sinners. While genuinely appreciating the time put into it, Charlie notes that the tone of the commercial was, according to her, off; Vaggie outright stating that it made the hotel look bad.

Upon finding out that the commercial was not well received, Angel Dust offers to act in a new commercial for the hotel, claiming that it would be able to quickly attract customers due to his fame. Charlie, appreciating the commitment and acknowledging Angel's skills, still objects to the idea as she does not want to exploit his image.